Effective Date: June 2026

Astraluniverso (referred to as "Astraluniverso", "we", "our", or "us") is committed to protecting your privacy and respecting your rights when you use our website, purchase our products, or interact with us through our online store, social media channels, and customer support services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

Astraluniverso is an online business based in Appiano, Italy, offering jewelry, natural dreamcatchers, spiritual products, and related accessories to customers worldwide.

For privacy-related questions, you may contact us at:

Email: sofiaschullian95@gmail.com

We are committed to protecting your personal information and ensuring transparency regarding how your data is collected and used.

If you are a customer, subscriber, visitor, or user of our website, this Privacy Policy applies to you.

As the operator of this website and provider of our products and services, we determine how and why your personal data is processed. We do not sell or rent your personal information to third parties.

We may collect personal information when:

• You visit our website.
  
• You place an order.
  
• You create a customer account.
  
• You subscribe to our newsletter.
  
• You contact us by email or through our contact forms.
  
• You participate in promotions, giveaways, surveys, or events.
  
• You interact with us through social media.
  
• You accept cookies and tracking technologies on our website.
  
• You voluntarily provide information to us for any purpose.

We may collect:

• Full name
  
• Billing and shipping address
  
• Email address
  
• Telephone number
  
• Order and transaction history
  
• Payment-related information
  
• IP address
  
• Browser type and device information
  
• Operating system information
  
• Website usage and browsing behavior
  
• Marketing preferences
  
• Customer support communications

We may use your personal information to:

• Process and fulfill orders
  
• Deliver products worldwide
  
• Provide customer support
  
• Communicate regarding orders and deliveries
  
• Verify transactions and prevent fraud
  
• Improve our website and customer experience
  
• Conduct analytics and research
  
• Send marketing communications where permitted by law
  
• Comply with legal obligations

Where you provide a telephone number, we may use it for:

• Order confirmations
  
• Shipping updates
  
• Delivery coordination
  
• Customer support
  
• Fraud prevention and security verification

Our online store is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify's data storage systems, databases, and applications. Shopify stores your data on secure servers protected by industry-standard security measures.

We may use payment providers including:

• Shopify Payments
  
• PayPal
  

These providers process payment information directly according to their own privacy policies. We do not store complete payment card information on our servers.

We use Google Analytics to better understand how visitors interact with our website.

Google Analytics may collect information including:

• IP addresses
  
• Browser information
  
• Device information
  
• Pages visited
  
• Time spent on pages
  
• User interactions
  

This information helps us improve our products, services, and customer experience.

We may use Meta Pixel and related technologies to:

• Measure advertising performance
  
• Improve marketing campaigns
  
• Create custom audiences
  
• Deliver relevant advertisements
  

Information may be shared with Meta Platforms in accordance with Meta's privacy practices.

Our website uses cookies and similar technologies to:

• Maintain website functionality
  
• Remember customer preferences
  
• Store shopping cart information
  
• Analyze website traffic
  
• Improve performance
  
• Support advertising and marketing activities
  

You may disable cookies through your browser settings at any time. Certain features of the website may not function properly if cookies are disabled.

Depending on your location and applicable law, you may have the right to:

• Access your personal information
  
• Correct inaccurate information
  
• Request deletion of your information
  
• Restrict processing
  
• Object to processing
  
• Request data portability
  
• Withdraw consent at any time
  

To exercise any of these rights, please contact us at sofiaschullian95@gmail.com.

We retain personal information only for as long as necessary to:

• Fulfill orders
  
• Provide customer support
  
• Meet legal obligations
  
• Resolve disputes
  
• Enforce agreements
  

When data is no longer required, it will be securely deleted or anonymized.

We take reasonable technical and organizational measures to protect your personal information, including:

• Secure payment processing
  
• Restricted access to customer data
  
• Password-protected systems
  
• Trusted third-party service providers
  

While we take security seriously, no method of transmission over the internet can be guaranteed to be completely secure.

As we sell products worldwide, your information may be transferred to and processed in countries outside your country of residence.

Where required, we implement appropriate safeguards to protect your personal information.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Astraluniverso

Appiano, Italy

Email: sofiaschullian95@gmail.com